Shipping Policy

SHIPPING POLICY

At Akembos, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how we manage shipping and delivery.

ORDER PROCESSING TIME

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Notification: You will receive an email notification once your order has been shipped.

ESTIMATED SHIPPING TIMES

Our products are shipped directly from our suppliers to offer you a wide selection at competitive prices.

  • United States: 7-15 business days
  • International: 15-30 business days

Please note that these are estimated delivery times. Actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

SHIPPING COSTS

  • Standard Shipping: Calculated at checkout based on your location and the weight of your order.
  • Free Shipping: We offer free standard shipping on orders over $75 within the United States.

TRACKING YOUR ORDER

  • Tracking Information: Once your order has shipped, we will email you a tracking number.
  • How to Track: Use the tracking number on the carrier's website to monitor your shipment's progress.

DELAYS AND ISSUES

  • Unexpected Delays: While we strive for timely delivery, delays can occur due to high order volume, postal service problems, or other unforeseen circumstances.
  • Contact Us: If your order is significantly delayed, please reach out to us at info@akembos.com, and we will assist you.

CUSTOMS, DUTIES, AND TAXES

  • Responsibility: Akembos is not responsible for any customs fees, duties, or taxes applied to your order.
  • Fees: All additional charges during or after shipping are the customer's responsibility.

INCORRECT ADDRESSES AND RETURNS

  • Accuracy: Please ensure your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • Return Shipping: If an order is returned due to an incorrect address or refusal, additional shipping charges may apply to resend the package.

LOST OR STOLEN PACKAGES

  • Our Policy: We are not liable for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • What to Do: If your package is lost or stolen, please contact the shipping carrier to file a claim.

ORDER CANCELLATIONS

  • Cancellation Policy: Once an order has been placed, we are unable to cancel it. Please review your order carefully before finalizing your purchase.

CONTACT US

If you have any questions or need further assistance, please don't hesitate to contact us at:

Thank you for shopping with Akembos. We appreciate your business and are here to serve you.